Terms of Service

These Terms of Service ("Terms") form a binding agreement between you ("you", "User") and Quinck S.r.l., an Italian limited-liability company with registered office at Via Filippo Turati 15/C, Imola (BO), Italy, VAT/P.IVA IT03916551207, registered with the Italian Companies Register under REA BO - 555799 ("AskMe", "we", "us"). By creating an account, purchasing Credits, or otherwise using the Service, you accept these Terms. If you do not agree, you must not use the Service.

• "Service" means the AskMe SaaS platform, the website at ask-me.studio, dashboards, APIs, agents, integrations, and related features.
• "Consumer" means a natural person acting for purposes outside their trade, business, craft, or profession, as defined in Art. 3(1)(a) of the Italian Consumer Code (Legislative Decree 206/2005, "Codice del Consumo") and Directive 2011/83/EU.
• "Business User" means any user that is not a Consumer, including companies, partnerships, sole traders acting in a professional capacity, and public-sector entities.
• "User Content" means any data, files, prompts, knowledge-base material, or end-user conversations you submit to or generate through the Service.
• "Credits" means the pre-paid units that meter your consumption of AI inference and other paid features of the Service.

You must be at least 16 to create a free account, and at least 18 (or the age of majority in your jurisdiction) to purchase Credits. By registering you represent that you meet these requirements, that the information you provide is accurate, and that you are not barred from receiving the Service under any applicable export-control or sanctions law.

You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us immediately of any unauthorized access. We may suspend or terminate accounts that pose a security or compliance risk.

AskMe lets you design, train, and deploy AI agents across messaging platforms. Agent outputs are generated by Large Language Models and may be inaccurate, incomplete, biased, or outdated. You are responsible for reviewing, validating, and supervising any output before relying on it or surfacing it to end users.

Parts of the Service may be labelled "beta", "early access", or "experimental". These are provided on an as-is basis, may change or be discontinued without notice, and are not subject to any service-level commitments.

You agree not to use the Service to:

• Violate any applicable law, including the EU AI Act (Regulation (EU) 2024/1689), the EU Digital Services Act, GDPR, or other applicable laws in your or your end users' jurisdictions
• Generate or disseminate illegal content, harassment, hate speech, child sexual abuse material, content that sexualizes minors, deceptive impersonation of real persons, deepfakes lacking lawful basis, or content infringing third-party rights
• Reverse-engineer, decompile, scrape, probe, or circumvent the Service's security measures or rate limits
• Use the Service to make solely automated, high-risk decisions affecting health, safety, finance, credit, education, employment, immigration, legal status, or fundamental rights without independent qualified human review
• Resell, sublicense, or expose the Service as a generic LLM proxy
• Send spam, unsolicited bulk messages, or content that violates the policies of connected platforms (e.g., Meta WhatsApp Business Policy, Slack API Terms, Discord Terms)
• Build foundation models or services that compete with AskMe using outputs of the Service

We may investigate suspected violations and suspend or terminate access without notice for material breaches. Termination for a material breach does not entitle you to a refund of unused Credits.

You retain all rights in your User Content. As between you and us, you remain its sole owner.

You grant us a worldwide, non-exclusive, royalty-free licence to host, transmit, process, and display your User Content solely as needed to provide and secure the Service and comply with the law. This licence ends when you delete the content or close your account, except for residual back-ups and content we are required to retain.

You represent that you hold all necessary rights, consents, and lawful bases for the User Content you submit and for any personal data it contains, and that it does not infringe any third-party right or violate applicable law.

We do not use your User Content to train foundation models. Our LLM sub-processors operate under enterprise no-training terms.

The Service, its software, design, trademarks, logos, and documentation are owned by Quinck S.r.l. and protected by Italian law (Legge sul Diritto d'Autore n. 633/1941, Codice della Proprietà Industriale D.lgs. 30/2005), EU law, US copyright and trademark law, and applicable international treaties. Nothing in these Terms transfers any of those rights to you.

Credit packs are one-time purchases billed in advance through Stripe. The available packs and their prices are shown at checkout. Purchased Credits do not expire and are non-refundable except where required by mandatory consumer law (see Section 12).

Prices are displayed in US Dollars by default; we may show local-currency equivalents. Where applicable, EU VAT and other indirect taxes are added at checkout based on your declared country of residence or place of business establishment. Business Users in the EU that provide a valid VAT number are invoiced under the reverse-charge mechanism (Art. 196 of Directive 2006/112/EC).

Payments are processed by Stripe Payments Europe Ltd / Stripe, Inc. We do not store full card numbers. Available payment methods are shown at checkout.

We may change future prices on at least 30 days' notice. Already-purchased Credits keep the consumption value at which they were sold.

Free monthly credits, beta bonuses, and promotional credits have no cash value and may expire as stated at the time of the offer.

You are responsible for any taxes, duties, or charges that we are not required to collect (including US state and local sales tax in states where we are not registered, GST/HST, and other indirect taxes). Where required, we collect and remit EU VAT under the One-Stop-Shop (OSS) scheme.

If you are a Consumer in the EU or UK, you have the right to withdraw from any purchase of Credits within 14 days of the order confirmation, without giving any reason and without penalty, under Articles 52–59 of the Italian Consumer Code (D.lgs. 206/2005) and the EU Consumer Rights Directive 2011/83/EU.

To exercise the right of withdrawal, send an unequivocal written statement to info@quinck.io before the 14-day period expires. A model withdrawal form is available on request.

Important — express waiver for digital services: under Article 59(1)(o) of the Italian Consumer Code, the right of withdrawal does not apply to the supply of digital content not on a tangible medium where performance has begun with the Consumer's prior express consent and acknowledgement that the right is thereby lost. By using or spending any portion of the purchased Credits before the 14-day period has expired, you provide that consent and acknowledge that you lose the right of withdrawal for the Credits actually consumed.

Where withdrawal is still available for unused Credits, we refund the corresponding price within 14 days via the original payment method, without fees.

Outside the statutory right of withdrawal in Section 12, all purchases are final. We may, at our discretion, issue goodwill refunds for proven service-side errors (Credits not delivered, duplicate charges, sustained outages materially affecting paid use). Business Users acknowledge that they have no statutory right of withdrawal.

We aim for high availability but do not guarantee uninterrupted access during the beta. Planned maintenance is announced where reasonably possible. We may modify, suspend, or discontinue features at any time; we will provide reasonable notice for material reductions in functionality that materially affect paid plans.

Deployments to Slack, Microsoft Teams, Google Chat, Discord, Telegram, GitHub, Linear, WhatsApp, and any other connected platform are subject to those platforms' own terms and policies. We are not responsible for changes, outages, or enforcement actions taken by those providers.

You may delete your account at any time from the dashboard. Termination does not refund Credits already consumed.

We may suspend or terminate access immediately if you materially breach these Terms, fail to pay, or expose the Service to legal or security risk; or for convenience on at least 30 days' notice. If we terminate for convenience or without your fault, we refund the value of any remaining unused Credits on a pro-rata basis.

Provisions that by their nature should survive termination (intellectual property, user-content licence for residual back-ups, payments owed, disclaimers, limitation of liability, indemnification, governing law, dispute resolution, miscellaneous) will survive.

Except as expressly stated and to the maximum extent permitted by applicable law, the Service is provided "AS IS" and "AS AVAILABLE". We disclaim all implied warranties of merchantability, fitness for a particular purpose, non-infringement, and quiet enjoyment. AI outputs may be inaccurate, incomplete, biased, or unsuitable for your purposes; you are responsible for exercising your own judgement and for human oversight where required. Nothing in this Section excludes or limits any non-waivable warranty owed to Consumers under Articles 128–135-septies of the Italian Consumer Code or other mandatory consumer-protection laws.

Consumers: nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for gross negligence or wilful misconduct, or for any liability that cannot be excluded under Italian or EU consumer law. Subject to the foregoing, our aggregate liability to a Consumer in any 12-month period is limited to the greater of (a) the total amount paid by that Consumer to us in the same period and (b) one hundred Euros (€100).

Business Users: to the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for lost profits, lost revenue, lost data, lost business opportunities, business interruption, or loss of goodwill, even if advised of the possibility of such damages. Our aggregate liability under or in connection with these Terms is capped at the fees actually paid by the Business User in the 12 months preceding the event giving rise to the claim.

Business Users agree to defend, indemnify, and hold harmless AskMe and its officers, directors, employees, and agents from and against any third-party claims, liabilities, damages, costs, and expenses (including reasonable legal fees) arising from (i) their User Content, (ii) their use of the Service in breach of these Terms or applicable law, or (iii) their violation of any third-party right.

Neither party is liable for any failure or delay caused by events beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, pandemics, governmental actions, internet or utility outages, or failures of third-party service providers.

You must comply with all applicable export-control and sanctions laws, including EU Regulation 2021/821 and the US Export Administration Regulations and OFAC programs. You may not access or use the Service from any country subject to comprehensive EU or US sanctions, or if you are listed on a denied-party or sanctions list.

We may amend these Terms from time to time. Material changes will be notified by email and through an in-product notice at least 30 days before they take effect. For Consumers, if a change materially reduces your rights or increases your obligations, you may terminate at no cost before the change takes effect. Continued use after the effective date constitutes acceptance.

These Terms are governed by Italian law, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods (CISG).

Consumers in the EU/EEA: any dispute arising out of or in connection with these Terms may be brought, at the Consumer's option, before the courts of the place where the Consumer is domiciled or the courts of Imola (BO), Italy. Consumers retain any mandatory protections of the law of their country of habitual residence pursuant to Article 6 of Regulation (EC) No. 593/2008 ("Rome I") and Article 18 of Regulation (EU) No. 1215/2012 ("Brussels I bis").

Business Users: the courts of Imola (BO), Italy, have exclusive jurisdiction, save where mandatory rules of Regulation (EU) No. 1215/2012 provide otherwise.

Consumers in the EU may also lodge complaints through the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr. We are not currently committed to use any specific alternative dispute resolution body.

These Terms, together with the Privacy Policy and any order-specific documents, constitute the entire agreement between you and AskMe regarding the Service and supersede all prior agreements on the subject matter.

If any provision is held invalid or unenforceable, the remainder will continue in full force and effect, and the invalid provision will be replaced by an enforceable provision that most closely reflects the parties' intent.

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets, on reasonable notice.

Our failure to enforce any right or provision is not a waiver of that right or provision.

These Terms are made available in English and Italian. In case of discrepancy, the Italian version prevails for Consumers domiciled in Italy; for all other users the English version prevails.

Quinck S.r.l., Via Filippo Turati 15/C, Imola (BO), Italy. General support: info@quinck.io. Legal notices: info@quinck.io. Privacy: info@quinck.io.